Terms and conditions

Website name

The full name of the site is Freddie’s Wellness and Lifestyle’s Store, but will be referred to as Freddie’s Shop.

What we offer

Freddie’s Shop markets and sells mostly, but not exclusively, natural health products and lifestyle goods online.

Customer privacy

Freddie’s Shop undertakes to take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options

Payment may be made via Electronic Fund Transfer in Freddie van Rensburg’s bank account or by PayPal, the details of which will be provided on selection of EFT as payment and PayPal as payment options.

Delivery policy

Subject to receipt of payment, orders will be sent on to the appropriate supplier and processed immediately. The supplier will confirm the delivery information by way of email. Freddie’s Shop aims for domestic parcels to be delivered in 2 – 5 working days via courier. We do not however take any responsibility for 3rd party defaults in this regard. Please do not hesitate to contact us via email should you require express delivery for a special occasion.

Delivery Charges

Freddie’s Shop and its suppliers undertake to use Aramax or The Courier Guy to courier products to our clients. The cost, when the package is under 1 kilogram, will be in the region of R100. If and when the delivery cost is more than R120 or less than R80, the details will be confirmed with the client before the delivery instruction is issued.

Return and Refunds policy

The provision of goods and services by Freddie’s Shop is subject to availability. In cases of unavailability, Freddie’s Shop will refund the client. Any items that are damaged may be returned for a full refund or exchange within 10 days of receipt of goods. Goods must be returned in their original packaging via courier. A copy of the waybill number should be emailed to freddie.rensburg@gmail.com

Responsibility

Freddie’s Shop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Electronic Communications

By using the website or communicating with Freddie’s Shop by electronic means, the user consents that all notices, agreements, disclosures or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing. A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html

Limited License to General Users

This website and the content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose, without the express prior written consent of the members of Freddie’s Shop.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Country of domicile

This website is governed by the laws of South Africa and the user consents to the jurisdiction of the Cape Town High Court in the event of any dispute.

Variation

Freddie’s Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Freddie van Rensburg, based in South Africa trading as Freddie’s Shop.